We ship free to anywhere in Australia, including PO Boxes and Parcel Lockers. Here's how long it takes and what to do if something goes wrong.
- Free shippingOn every order, no minimum spend
- 7 to 15 business daysFor most orders, after dispatch
- TrackedTracking number emailed when it ships
Ordering a wooden ramp? Wooden dog ramps ship from a different warehouse and usually take 5 to 7 weeks. The product page tells you when an item takes longer.
Delivery
Where do orders ship from?
Most of our products are sent straight to you from our suppliers' warehouses, and most of those are overseas. That's how we keep prices down, but it means delivery takes longer than from a local shop.
If you need something by a set date, please order early.
How long does processing take?
We process orders within 1 to 3 business days, not counting weekends and public holidays. Delivery times start from the day your order is dispatched.
Do you deliver to regional and remote areas?
Yes. Delivery to regional and remote areas, including parts of WA, the NT and Tasmania, can take a few extra business days.
Is there anything to pay when it arrives?
No. All prices are in Australian dollars and include GST. There are no customs fees or extra charges on delivery.
Do you ship outside Australia?
Not at the moment. We only ship within Australia.
Tracking and parcels
How do I track my order?
You'll get an email with a tracking number once your order is dispatched.
Tracking can take 2 to 4 days to show any movement, because it only updates when the parcel is scanned. That's normal.
Why did my order come in more than one parcel?
If you order a kit or a few different products, they may come from different warehouses and arrive on different days. You'll get a tracking number for each parcel.
Changes and problems
Can I change or cancel my order?
Yes, any time before it's dispatched. Message us through the contact page with your order number as soon as you can.
Once it's on its way we can't change it, but you can still return it under our returns policy.
My parcel is late. What should I do?
If it hasn't arrived 20 business days after dispatch (or 7 weeks for a wooden ramp), contact us and we'll chase it up.
Tracking says delivered but I can't find it
Check with your neighbours and your local post office first. If it's still missing, contact us and we'll sort it out.
My parcel arrived damaged or got lost
Send us a photo of the item and the box as soon as you can, and we'll send a replacement or give you a refund. If a parcel is lost, we'll send a new one or refund you in full.
Still got a question?
Send us a message and we'll reply within 1 to 2 business days.